Transforming the MTA

Changing how we work to give our customers the system they deserve

Two years ago, the subways were in a real crisis. Pressure on the system was growing – years of neglect from decades of underinvestment and deferred maintenance was compounded by growing ridership. This meant transit service that was frequently delayed, generally unreliable and – due to a lack of clear customer communications – meant riders were left in the dark.

Since then, the MTA has refocused on critical system maintenance and repairs, and done a tremendous amount of work to improve service. In 2019, there have been record improvements in on-time performance.

Now, the MTA faces a new challenge – maintaining these gains and surpassing these performance records to date.

To do that, the MTA needs to fundamentally be reshaped. This year’s State legislation requires a series of MTA reforms, including the creation of an organizational restructuring plan, which provides this opportunity to take a fresh look at the MTA, to change this place for the better.

The MTA Transformation Plan Report by AlixPartners centers around a single core strategy: simplifying a complex and inefficient organization, so that the entire MTA can focus on what’s truly most important – providing safe, reliable service for millions of New Yorkers every day.

Share your thoughts

Have comments or perspectives on the Preliminary Report recommendations? Email with your thoughts.

What happens next?

The MTA Transformation Plan will be presented to the MTA Board in July.